FAQ

How can I contact OALUS?

You can email us at support@oalus.com where our customer service team will be happy to help you.

Do you ship worldwide?

Yes, we are please to offer international shipping to our customers

Can I change or cancel my order?

We aim to process orders as fast as possible usually within 24hrs, if the order has not yet shipped we are able to change or cancel your order. 

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal and Shop Pay

When will my order be processed?

All orders are processed in 48hrs, please allow extra time for orders processed during holidays and season sales.

How long will it take to receive my order?

Order would generally take 8 - 14 days to arrive. You can track your order on https://rzq0kf-za.myshopify.com/apps/17TRACK 

What if I don't receive my order?

Contact us at support@oalus.com an we will help you to resolve issue depending on your requirements 

How do I return an Item? 

Please contact us at support@oalus.com

When will I receive my refund? 

When the refund has been processed it will take 2 to 5 business days to be processed into your account depending on the bank, if it takes longer, we recommend that you contact your bank. Please note all refunds will be made when we have received the product.