Shipping

Order Processing Time

• Orders are processed Monday through Friday, excluding weekends and holidays.

• All orders are typically processed within 1-3 business days from the date of purchase. Processing times may vary depending on the volume of orders. You will receive an email notification with tracking information once your order has shipped.

International Shipping

We currently offer international shipping.

Please note: International customers may be subject to additional customs duties, taxes, or import fees, which are the responsibility of the customer.

Shipping Address

• Please ensure that your shipping address is correct at the time of checkout. We are unable to modify the address once the order is placed.

• We are not responsible for items that are lost or delayed due to an incorrect or incomplete address provided by the customer.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment using "Track My Order"

Lost or Damaged Items

If your order is lost or damaged during shipping, please contact us immediately at support@oalus.com so we can assist you.

Order Delays

While we strive to ensure timely delivery, shipping delays can sometimes occur due to circumstances beyond our control (e.g., severe weather, carrier issues, or high order volume). If there is an unexpected delay, we will keep you updated and work with you to resolve any issues as quickly as possible.

Contact Us

If you have any questions or concerns about your order, shipping methods, or any other inquiries, please feel free to reach out to our customer service team at support@oalus.com or visit our “Contact Us” page.