Refund Policy
Refund Policy
At Oalus, we want you to be completely satisfied with your purchase. That's why we offer a 30-day risk-free trial on our products. If for any reason you’re not happy, we’re here to help. Please review our refund policy below.
30-Day Risk-Free Trial
We offer a 30-day risk-free trial on our products. If you are not satisfied with your purchase, you may return the item for a full refund within 30 days of the delivery date.
To qualify for the refund, the following conditions must be met:
-
The product must be returned in its original, un-damaged condition, including packaging and accessories.
-
You must contact our customer support team to initiate your return within the 30-day trial period.
Return Process
To return an item, please follow these steps:
-
Contact our customer service team at support@oalus.com or through the "Contact Us" page on our website.
-
Provide your order number and let us know you’d like to return the product for a refund.
-
We will provide you with a return shipping label and instructions.
-
Once we receive the returned product, we will inspect it and process your refund.
Refunds
Once we approve your return, we will issue a full refund to your original payment method. Refunds typically take 5-7 business days to reflect in your account, depending on your payment provider.
Exchanges
If you would like to exchange your product for another item, please follow the return process above. Once your return is processed, we can help you place a new order for the exchange.
Late or Missing Refunds
If you haven’t received your refund after 7 business days, please check with your bank or credit card company, as it may take some time to process. If you still have issues, please contact us at support@oalus.com, and we will assist you.
Cancellations
If you wish to cancel your order please contact us immediately. Once an order is shipped, it may not be eligible for cancellation.
Contact Us
If you have any questions about our refund policy or need assistance with your return, feel free to reach out to us at [Your Email Address] or visit our support@oalus.com page.
